FAQs
1. Orders & Payments
How do I place an order on Wanderlust Mart?
Simply browse our products, add your selected items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your payment securely.
What payment methods do you accept?
We accept payments through secure third-party payment gateways, including UPI, debit cards, credit cards, net banking, and other options made available at checkout.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive an order confirmation via email or SMS with your order details.
2. Shipping & Delivery
How long does delivery take?
Orders are typically delivered within 5–7 business days from the date of order placement, depending on your location and courier partner.
What are the shipping charges?
Standard Shipping: ₹49
Free Shipping: On orders over ₹999
Shipping charges are clearly shown at checkout before payment.
How can I track my order?
Once your order is shipped, tracking details will be shared with you via email, SMS, or WhatsApp. You can track your order using the courier partner’s website.
What should I do if my order is delayed?
While delays are rare, they may occur due to courier issues or unforeseen circumstances. If your order is delayed beyond the estimated timeframe, please contact us at 77lkshay@gmail.com
3. Returns & Refunds
What is your return policy?
We offer returns on eligible products if the request is made within 14 DAYS of delivery and the item is unused, in original condition, and includes all packaging.
How do I initiate a return?
To initiate a return, email us at 77lkshay@gmail.comwith your order number, reason for return, and supporting images (if applicable).
How long does it take to receive a refund?
Once the returned product is received and approved, refunds are processed within REFUND PROCESSING TIME 5–10 business days to the original payment method.
Are there any items that cannot be returned?
Yes. Items marked as “Final Sale” or “Non-Returnable,” used products, or items returned without original packaging are not eligible for return.
4. Exchanges
Do you offer product exchanges?
Yes, exchanges are available for eligible items, subject to stock availability. If the replacement item is unavailable, a refund may be issued instead.
Is there a fee for exchanges?
If the exchange is due to a damaged, defective, or incorrect item, there is no additional cost. Otherwise, shipping charges may apply.
5. Damaged or Defective Products
What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us within 14 DAYS of delivery with clear photos or videos. After verification, we will arrange a replacement or full refund.
6. Cancellations
Can I cancel my order?
Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellation may not be possible.
How do I request a cancellation?
Please email us as soon as possible at 77lkshay@gmail.comwith your order number.
7. Account & Privacy
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders and manage your details more easily.
Is my personal information safe?
Yes. We take data security seriously and use reasonable safeguards to protect your personal information. For more details, please refer to our Privacy Policy.
8. General Questions
Where is Wanderlust Mart based?
Our business operates from India. For official correspondence, please contact us via email.
How can I contact customer support?
You can reach us at:
Email: 77lkshay@gmail.com
We aim to respond to all queries within a reasonable timeframe during business hours.